FAQ Seafreight:

Q: How do we pack our personal effects/household goods or relief goods?
A: All of the items being shipped LCL must be boxed (UHAUL type preferred) or crated or the steamship line will not accept it. If the items will be shipped in a full container, not everything has to be boxed; but it will be up to your own discretion if any damages occur.
Q: How long will it take to ship our goods to their destination?
A: Transit time will vary depending on where you are shipping from. When you contact our office we will be able to provide you with an estimated transit time.
Q: What happens when our shipment gets to its destination?
A: A few days prior to arrival date of the ship, the steamship lines agent will send you an arrival notice confirming the arrival of your goods, vessel, name etc. Please keep in mind you will have to have the goods cleared through customs before you can pick up.
Q: What do I have to present to customs to clear our shipment?
A: Depending on the destination country's rules and regulations, normally a copy of your passport, copy of the bill of lading (which we provide).
Q: When our shipment is picked up from our door, do we have to load the truck or the container?
A: Yes, you have to load the truck or the container. On container shipments you usually have two hours free. Anything after is an additional $ 35.00-45.00 per hour after. We suggest you have a group to help make the loading time quicker.
Q: How much time does Straightway need to set up our shipment?
A: We will need at least 5 days in advance notice and we will need our "shipping instructions-traffic manager" form back to us by mail, Fax or e-mail before we can book it.
PLEASE GO TO HOME PAGE AND CLICK ON THE LINK SEAFREIGHT SERVICE TO FIND THIS FORM.
Q: What method of payment can we use for our shipping?
A: Cash, cheque or M.O. "We do not accept credit cards".

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